AMVIA support

Help with your space, artwork, account, order or high-resolution file.

Contact

stone@madice.com

Include the feature, device, approximate time, and a request or order ID. We and our business email provider process the sender address, message, attachments and related order details you send to respond to your support request. See our privacy notice. A screenshot is useful if it does not show private details. Never send passwords, card numbers or private deletion receipt tokens.

Account and privacy

• Delete your shared account — review the scope, confirm with your password and follow the deletion status.
• Reset your password.
• Privacy, AI providers and data retention.
• Manage Apple subscriptions.

Artwork and downloads

If generation or a high-resolution request fails, keep the artwork and request ID and contact us. Do not repeatedly pay for the same operation. Your original artwork is kept when you request a new version. High-resolution downloads are started by you when the file is ready.

Orders

For a delivery, hanging, production or refund question, send the order ID. Deleting an account does not cancel an order already in production or automatically issue a refund. Required fulfillment records remain available to the team handling your order.

The initial iPhone release is for the United States. The app retains seven interface languages: Chinese, English, Japanese, Korean, Spanish, French and German.